This site is operated by Ctintel Sdn Bhd (1474800A). This Privacy Policy outlines how your personal information is collected, utilized, and safeguarded when you engage with our web season renewal provided by Wei Long Electronics Engineering (M) Sdn Bhd
DATA COLLECT
Ctintel Sdn Bhd. collects your Personal Data in various ways, in printed or electronic forms through digital and mobile platforms, such as:
1. When you register or update season account online profile or when you complete or update your web season information with Web Season 1Tebrau;
2. When you submit forms and/or documents to Web Season 1Tebrau relating to any of our products and/or services as well as products and/or services by third party service providers;
3. When you enter into any transactions with Web Season 1Tebrau;
4. When you make payment related to any transactions with Web Season 1Tebrau;
5. When you interact with 1Tebrau staff;
PURPOSES
The personal data and information you provided will be collected, used and otherwise processed by us for, amongst others, the following purposes :
1. To create and manage your account and verify your identity.
2. To process your season renewal applications and manage season agreements.
3. To communicate important information regarding season, renewals, and updates.
4. To facilitate online payments and manage your payment histories and invoices.
5. To provide customer support, respond to your inquiries or complaints.
REFUND POLICY
At Season Online, we aim to provide a seamless renewal process for our tenants. This refund policy outlines the conditions under which refunds may be issued for payments made during the season renewal process. Refunds for season renewal payments may be granted under the following circumstances:
1. Season Renewal Cancellation:
1.1 Tenants who cancel their season renewal within 7 days of making the payment are eligible for a full refund, excluding any non-refundable fees.
2. Non-Refundable Charges. The following charges are non-refundable:
2.1 Renewal application fees
2.2 Administrative fees associated with season renewal
3. Refund Process
3.1 Request Submission:
3.2 Tenants must submit a refund request by contacting our customer service team at [carpark@ctintel.com.my/+6016-7362700].
3.3 Review and Approval:
3.4 Refund requests will be reviewed within 3 working days. Tenants will be notified of the approval or denial of their request via email.
CONTACT US
For further details regarding our privacy practices, inquiries, or complaints, please reach out to us via email at carpark@ctintel.com.my or Tel: +6016-7362700 or can find us at address: Ctintel Sdn Bhd - 20-2 & 20-3, Jalan Raden Anum, Bandar Sri, Petaling, 57000 Kuala Lumpur
TERM & CONDITIONS
By initiating a season renewal through 1Tebrau the Web Season Online, you agree to comply with our renewal policies and payment terms. This includes timely submission of renewal applications, payment of applicable fees, and adherence to the terms specified in your renewed season agreement. Any cancellation requests must be made within the designated timeframe, and refunds, if eligible, will be processed in accordance with our refund policy. Completing the renewal process indicates your acceptance of these terms, which govern season renewals on 1Tebrau Web Season Online
